Returns & Exchanges

At E.D. Marshall Jewelers, we strive for complete satisfaction with every fine jewelry purchase. If you are not entirely pleased with your selection, we offer a 14-day return window for items in their original, unworn condition.

1

Initiate Your Return

Contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and receive a secure shipping label.

2

Package Your Item

Carefully place your jewelry in its original designer packaging, including all certificates, appraisal documents, and the original sales receipt.

3

Secure Shipment

Affix the provided prepaid shipping label to a double-boxed package and drop it off at an authorized carrier location to ensure full insurance coverage.

4

Inspection and Refund

Once our master jewelers verify the item's condition and authenticity, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing